FAQ's

Where are you based? We are based in Griffith NSW. You will be given the pick up/drop off address once your order has been processed and confirmed.

Do you have a minimum order? Yes. The minimum order value is $100 (before damage waiver and bond). Although the website allows you to checkout and complete the order, any orders below $100 will not be processed.

What date do I select on the calendar? Please select the date your event is on. Once your order comes through we will be in touch via email to discuss the best pick up and drop off dates and times.

Do I have to return all of the packaging? Yes, all packaging must be returned with the goods. The package has been especially made for the product itself and is the best way to keep it safe and free from damage. If the packaging is not returned with the product, new suitable packaging will need to be sourced which will result in some bond being held.

What happens if I break or loose something? In the event that an item is lost or broken please let us know as soon as possible. Depending on the situation some or all of the bond will be held to pay for the item to be replaced or fixed. If the replacement cost is greater than the bond you've paid then we will send you an "order" to pay the difference.

Can I pick up and drop off to you? Yes, absolutely! You can pick up and drop off to us in Griffith, NSW. The address will be provided to you once the order is confirmed.

Can I get the items delivered and picked up? Yes, we can organise a courier to delivery and pick up the goods from you. This courier service will need to take place during business hours and will be an additional charge. If delivering directly to a venue we will need to get in touch with the venue to discuss delivery and pick up times prior to providing you with a cost. Get in touch to obtain a delivery cost.

Can I come and view the products? We don't have a showroom setup but we do welcome you in to take a look at products upon request. Get in touch to make an appointment and let us know what you'd like to look at so we can get it ready for you.

Do you deliver interstate? No, unfortunately we haven't found a reliable interstate courier we trust with our products.

Does the damage waiver and bond get refunded? The damage waiver covers general wear and tear and cleaning of the items, it is not refunded. The bond is refunded once everything is returned providing there are no lost or damaged items.

When will my bond be refunded? Please allow up to 48 hours from the time the products are returned to TheLuxeHireCo. for them to be counted and checked. The bond refund will be processed once this has happened.

Do I have to clean the products? No. Please return the products as they are and we will clean them. We have specific cleaning methods of each product so please don't try and clean them. The only exception to this rule is cutlery and glasswear which needs to be hand washsed before it is returned.